A NSW Government website

Help Centre

This page provides guidance on frequently asked questions regarding the vaccination registration and booking process and resources to learn more about getting vaccinated for COVID-19.

Registration and booking: Frequently asked questions

We have provided answers to some of the most frequently asked questions about the COVID-19 vaccination registration and booking process.

Priority Groups

What does it mean to be in a priority group?

A priority group is a group of people identified by the NSW Government who are eligible to attend a priority vaccination hub to receive their COVID-19 vaccination. To learn if you fall into a priority group, please visit Get your COVID-19 Vaccination.

What appointments are available for priority LGAs?

Details on the current priority vaccination programs can be found here.

I live in a priority LGA but can’t see the priority vaccination clinics. Why?

COVID-19 Pfizer (Comirnaty) vaccination appointments are now available for people who live in priority LGAs. The clinics providing these priority vaccinations are displayed based on your address details once you are in the NSW Health vaccination booking system. You can book via the Priority COVID-19 Vaccination Booking page. These appointments are not shown on the Australian Department of Health Vaccine Eligibility Checker Please make sure you have entered your address correctly and that your postcode is included as part of the priority LGAs. More details visit Get your COVID-19 Vaccination.

Alternatively, COVID-19 AstraZeneca is available through NSW Health clinics, GPs and other healthcare providers. You can find a list of NSW Health clinics via Vaccine Eligibility Checker.

I live in a priority LGA but there is no priority vaccination hub in my LGA. Can I travel? Do I need a travel permit?

If you live in a priority LGA, you can leave your LGA to receive your vaccination. Please ensure you bring your proof of address to your appointment. You must not attend your vaccination appointment if you have any COVID-19 symptoms (get tested and self-isolate until you receive a negative test result).

I’m in the priority group for a vaccination. If I cancel my existing appointment, will I be able to easily book in?

Please do not cancel your appointment unless necessary, as appointments are limited. If you need to cancel your appointment, you can reschedule from within your account for a new appointment or contact the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

What happens when my postcode is spread across two LGAs?

If your postcode is part of at least one priority LGA, you will be able to register.

My child is in Year 12. How do I secure them a vaccination appointment?

To learn if your Year 12 child is eligible for vaccination, please use Vaccine Eligibility Checker.

I live in an LGA of concern. Why do I need to wait eight weeks between Dose 1 and Dose 2?

NSW is using current evidence and extending the interval between doses to eight weeks because it enables us to vaccinate more people, sooner. Two doses are still required for long term protection.

Understanding eligibility

How do I know if I’m eligible to be vaccinated?

To learn if you’re eligible, please use the Vaccine Eligibility Checker. Details on the current priority vaccination programs can also be found via the Get your COVID-19 Vaccination site.

Can my 12-15 year old child get vaccinated?

Currently, 12-15 years old who have an underlying medical condition , are Aboriginal and/or Torres Strait Islander, or living in remote communities can book a Pfizer vaccination. To make a booking please call the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

My child is 12-15 years of age and eligible. How do I register them?

If your child is 12-15 years old and has an underlying medical condition, or is Aboriginal and/or Torres Strait Islander, you will be able to book an appointment for them. To make a booking please call the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

What evidence do I need that my child is Aboriginal or Torres Strait Islander to book?

Your child must self-identify as an Aboriginal or Torres Strait Islander at the time of booking. As well you’ll need to bring ID to prove their age. Please see the health.gov.au site for more information under the eligibility heading ‘Aboriginal and Torres Strait Islander people’ on the COVID-19 Vaccination Program page or ring the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

What evidence do I need that my child has one of the specified underlying medical conditions to book?

Please check the list of specified underlying medical conditions on this page. Against each of these conditions – which range from immunocompromising ones through to intellectual disability – you are provided with relevant advice to consider prior to your child’s vaccination. (For example, discussing with the child’s GP or specialist the best timing for the vaccine). You do not need to bring proof of this medical condition, only ID to prove their age. Please see the health.gov.au site for more information on vaccination of adolescents aged 12–15 years or ring the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

Viewing clinic availability

How do I know which clinics are closest to me?

You can find this via the Vaccine Eligibility Checker. To find clinics local to you, toggle the slider to ‘nearest’ and then add your postcode or suburb/town name under ‘Search Results’. If this doesn’t resolve your issue, please contact the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

Can I see availability of all the clinics before starting the registration process?

When you complete the Vaccine Eligibility Checker and reach the Vaccine Clinic Finder, each clinic listing provides real time availability next to where is says 'Next Booking’. This provides the best indication of available bookings across the clinics before commencing the registration process. There are no additional appointments available via the helpline.

Alternatively, if you’re in a priority group, you can view availability via the Get your COVID-19 Vaccination site.

Why can’t I book an appointment at my preferred clinic?

Regrettably, where NSW Health vaccination clinics are operating at capacity and vaccine supply is limited, booking availability will be impacted. If you are in a priority group, you can book your appointment via the Get your COVID-19 Vaccination site. If the clinic you want to attend has no availability, please consider a different clinic or check back regularly as new appointments are continually added. Alternatively, please contact your GP or other healthcare provider.

How often are appointments updated? Do they get updated if someone cancels an appointment?

The system is updated if someone cancels an appointment. New appointments may also get added if more doses are received. We recommend checking regularly to see if new appointments are available.

Do I need an appointment? My friends have turned up with no booking and received their vaccination.

Walk-in appointments are available at these clinics . No appointment is necessary, and a GP referral is not required.

Other clinics require you to make an appointment. The best way to confirm your appointment is to book via the Vaccine Eligibility Checker .

My partner is booked in for a vaccination, can I go with them and see if they'll take me in too?

No, the booking is only for the individual the booking is made for. However, walk-in appointments are available at these clinics . No appointment is necessary, and a GP referral is not required.

I want to book at a Sonic (disability support) clinic. What do I do?

There are several Sonic Healthcare COVID-19 Vaccination Clinics (Rooty Hill 2766, Campbelltown 2560, Macquarie University 2109, Sydney CBD 2000) listed on the Vaccine Clinic Finder. Please complete the Vaccine Eligibility Checker to come to the Vaccine Clinic Finder page, where you can put in the postcode in the search field. Simply select that clinic and follow their process. Alternatively, you can contact a Sonic clinic directly at 1330 379 878.

Creating your account

How do I create an account?

From the Vaccine Eligibility Checker, click 'Make a booking' on the NSW Health vaccination clinic that you would like to make a booking at. This will take you to the ‘Create an account’ page for that clinic within the portal.

I've requested a verification code to my mobile, but I haven’t received it.

Please ensure the mobile number was correctly entered. If it was correctly entered, please try again and wait for a longer period in case of network issues. If you don’t receive a verification code, please call the NSW Health Vaccination Booking Support Service on 1800 57 11 55 who can register on your behalf.

How do I reset my password?

Once you have created an account, click ‘Sign In’ in the right-hand corner. Below the sign in username and password field, click the ‘Forgot your password?’ button and you can request to change your password.

Can I change the phone number linked to my account?

You are unable to change the phone number linked to your account via the NSW Health Vaccination Portal. Please contact the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

Registering and booking appointments

I only have one first name and am unable to book using the system.

Please call the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

Do I need to have my Medicare details with me to book an appointment?

You do not need to have your Medicare details to make a booking however you will need to make sure you bring your Medicare card to your appointment. This will enable your vaccination details to be uploaded to the Australian Immunisation Register. You will then be able to view and print your immunisation history to provide evidence of your vaccination from your Medicare account.

If I don’t have a Medicare card, can I still get an appointment?

If you do not have a Medicare card, or are not eligible for Medicare, you are still able to receive a free COVID-19 vaccination. Please select the ‘No’ button when it asks you if you have a Medicare card.

I want to book an appointment on behalf of someone else. How do I do this?

Each person needs to have their own account in the NSW Health Vaccination Portal in order to book an appointment. If they don’t have their own email address, please ring the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

My appointment is under "Review". What does this mean?

‘Review’ means clinics may need to review your eligibility for the vaccine. However, if your appointment is set to ‘Review’, you may still be able to book an appointment. Click on the ‘Check Appointments’ button to see available appointments.

If you have difficulty, please contact the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

Why can't I just book for Dose 1?

When booking Dose 1, you will need to book Dose 2 to ensure they are both administered within the recommended time frame. It is not possible to only book a Dose 1 appointment.

I received my Dose 1 vaccine out of state, how can I book my Dose 2?

Please speak with your GP or other healthcare provider who can provide you with information on how you can receive your second dose. Alternatively, please call the NSW Health Vaccination Booking Support Service on 1800 57 11 55 for assistance in booking your Dose 2 vaccine.

I received my first vaccination through my GP. Can I book my second vaccination through this portal without the first dose being booked?

No, you can only book Dose 1 and Dose 2 together.

I am not able to get to a vaccination clinic. How can I get vaccinated?

If you are not able to get to a vaccination clinic, please speak with your GP or other healthcare provider who can provide you with information on how you can get vaccinated.

I have had Dose 1 of COVID-19 AstraZeneca vaccine. Can I get the COVID-19 Pfizer (Comirnaty) for Dose 2?

The Australian Technical Advisory Group on Immunisation (ATAGI) recommends that people of any age who have had their first dose of COVID-19 AstraZeneca vaccine without any serious adverse events should receive a second dose of the same vaccine.

If you have had a severe reaction to your first dose, we recommend you speak with your GP or healthcare provider who can determine the next steps for you.

Why was my booking cancelled for no reason?

Please contact the NSW Health Vaccination Booking Support Service on 1800 57 11 55 for information.

I want to book an appointment on behalf of someone else. How do I do this?

Each person needs to have their own account in the NSW Health Vaccination Portal in order to book an appointment. If they don’t have their own email address, please ring the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

Managing your appointments

I missed my first appointment; can I use my Dose 2 booking as my first?

You cannot attend your Dose 2 appointment if you miss your Dose 1 appointment. Please contact the NSW Health Vaccination Booking Support Service on 1800 57 11 55 to rebook your appointments.

I've missed my Dose 2 appointment. How do I book another appointment?

If you have missed your Dose 2 appointment you will need to reschedule via the NSW Health Vaccination Portal. Log in to your account and then click on Manage appointment under Upcoming appointments. If you need help with this, please call the NSW Health Vaccination Booking Support Service on 1800 57 11 55 to re-book.

Can I cancel or change my bookings online without having to call the support line?

You can cancel or reschedule your appointments online from the NSW Health Vaccination Portal. When you sign in, you will see two buttons above your appointments – one for cancel and one for rebook. Please note that COVID-19 Pfizer (Comirnaty) vaccine appointments are limited, and there is no guarantee of availability to rebook appointments.

I have my first appointment for the COVID-19 AstraZeneca vaccine coming up, yet I’m eligible for COVID-19 Pfizer (Comirnaty). Can I change this booking to a COVID-19 Pfizer (Comirnaty) vaccine booking?

COVID-19 Pfizer (Comirnaty) appointments are limited and may not be available at the same clinic. It is not possible to change from an COVID-19 AstraZeneca to a COVID-19 Pfizer (Comirnaty) appointment booking from within the NSW Health Vaccination Portal. Changing vaccine types must be done by the clinic. Clinics review all medical eligibility prior to the administration of the vaccine.

Can I change to another clinic location without having to register all over again?

You can change a different clinic at the end of the registration process, depending if the new location offers the same type of vaccination. If you have difficulty, please contact NSW Health Vaccination Booking Support Service on 1800 57 11 55.

Can I book my second appointment elsewhere if I can find availability?

Currently, you are unable to book a second appointment in a different location through the NSW Health Vaccination Portal. Please call the NSW Health Vaccination Booking Support Service on 1800 57 11 55 and they can change the location of your second appointment. Please note that there are currently long wait times on this support line.

I need to cancel my appointment. How do I do that?

You can cancel or rebook your appointments online from the NSW Health Vaccination Portal. When you sign in, you will see two buttons above your appointments – one for cancel and one for re-booking. Please note that COVID-19 Pfizer (Comirnaty) vaccine appointments are limited, and there is no guarantee of availability to rebook appointments.

Contacting help

Why can’t I contact my clinic directly without having to call the support line first?

The clinics are experiencing a high volume of phone calls and activity running the vaccination clinics. Please contact the NSW Health Vaccination Booking Support Service on 1800 57 11 55.

I have received an SMS verification code for an account I have not created.

Please be assured that no account can be set up without the user’s identification being verified by a two-step process. Your mobile number may have been entered by someone in error. Because you are not responding to this request for verification, no account will be set up in relation to your mobile number. If you are still concerned, please contact NSW Health Vaccination Booking Support Service on 1800 57 11 55.

How do I get proof of my vaccination?

Once you have received both doses, proof of your COVID-19 vaccination will be recorded on your immunisation history statement. You can read more via the Getting a COVID-19 Vaccination Record factsheet.

Vaccination support

I live in regional NSW. Where can I find more information on vaccination?

You can learn more information on the vaccinations here .

I want to know more about Pfizer:

You can learn more about Pfizer here: Pfizer information

I want to know more about AstraZeneca:

You can learn more about AztraZeneca here: AstraZeneca information

I want more information about the Australian Technical Advisory Group (ATAGI):

You can learn more about ATAGI here: ATAGI advice